Will TRK lenses fit on my phone?
Yes! Our lenses are compatible with laptops, tablets, apple, windows and android devices as well as those with more than one lens. If you’re not sure or are buying the lenses as a gift, please email me with the make and model of the device they are for and I will advise which lenses are best suited.
Can I keep my phone case on?
You totally can, as long as the lens can be placed directly over the camera.
Why do I see black shadows or lens flare?
When the lens is not placed centrally and directly over the camera, black shadows can appear. Remedy this by removing your phone case and readjusting the lens. Similarly, any distance between the lens and the device can result in lens flare. This can be reduced by stopping any light leaking through between the lens and the device. Again remove the phone case for best results.
Can my lenses be applied to the front facing camera?
Will I need a special paid for App to use my lenses?
Nope! Just start snapping.
What happens if I upgrade my phone?
TRK lenses are universal and designed to fit most devices. If you have a problem once you have your new phone, let us know.
What do I get in my lens set?
Lenses, lens caps, a carrying pouch and a Bluetooth shutter release. Other sets can include a tripod, monopod, extra lenses and accessories. You can customise your own TRK set
Can I use my flash?
TRK lenses will block the flash on your phone. Either use the available light or use a TRK phone light.
What are my lenses made of?
TRK lenses are made from medical grade glass and high quality aluminium. The housing of the larger telephoto lenses are plastic.
Can I make video using my lenses?
TRK lenses can be used in video mode. Pay attention to your composition before you film.
I’m using a fisheye lens. Why is there a black circle around my image?
The black circle is the effect the lens gives on screen and is normal. If you don’t want this look for every shot, zoom in slightly until the black corners have gone. You will still have a wide angle image.
My lens does not give a clear image, is it broken?
If the image is not clear make sure the lens is aligned with the phone camera.
Can I share my photos immediately?
Absolutely! The images
you take are stored directly and can be uploaded as usual.
How do I line up the lens correctly every time?
Just look down the lens and check visually rather than looking at your phone screen
Are the clips secure?
The clips are gentle on your phone but grip very well and the lenses are a really good firm fit.
How can I get rid of the vignetting at the corners of the screen?
Just zoom in slightly and they’ll disappear.
How can I avoid camera shake?
Use a tripod shutter release and device holder to get super steady images.
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What is your returns policy?